The system is saying that I'm in a different country than the one I'm actually in. How can I fix that?

Start by checking your IP address. Here’s how to do that:

  • Disable any proxies, VPN’s, or other software that might route your Internet traffic outside of your current region. For best results, we also recommend ensuring your device's network settings are set to Automatic.
  • Check your current IP address by visiting whatismyip.com. Note the x.x.x.x address at the top of the page.
  • Verify your IP address's location.
    • In North America, go to ARIN.net and enter the numeric address from Step 2 in the box located at the top right next to SEARCH Whois. Press the blue button to the right of the box.
    • In Latin America and the Caribbean, go to LACNIC.net and enter the numeric address from Step 2 in the search box and select Search.
    • In Europe, go to RIPE.net and enter the numeric address from Step 2 in the search box and select Search.
    • In Asia-Pacific, go to APNIC.net and enter the numeric address from Step 2 in the search box and select Go.
    • In Africa, go to AFRINIC.net and enter the numeric address from Step 2 in the search box and select Go. 
  • You’ll now be presented with a long list of information about the company that owns your IP address. Scroll down until you see “Country,” and make sure that it matches your current location. 
    • If the country listed is correct, please contact Member Support.
    • If the country listed is not correct, get in touch with your Internet Service Provider or Network Administrator and request an IP address that matches the country in which you’re located.

If you can’t complete those steps, please contact Member Support and we’ll help you determine whether you’re streaming from the correct region.

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